Frequently Asked Questions
Find quick answers to common questions about staying at Bintang Bali Resort. If you don’t see your question below, please contact our team — we’re happy to help.
Location & Getting Here
How far is Bintang Bali Resort from Ngurah Rai International Airport?
Bintang Bali Resort is approximately 6 km (10 minutes by car) from Ngurah Rai International Airport (DPS). The resort offers airport pickup and drop-off service on request, with rates available at the time of booking. Grab and Gojek ride-hailing services are also widely available from the airport.
What is the exact address of Bintang Bali Resort?
Jl. Kartika Plaza, Kuta, Badung, Bali 80361, Indonesia. Plus Code: 7587+QQ7.
How close is Bintang Bali Resort to Lippo Mall Kuta and Discovery Shopping Mall?
Lippo Mall Kuta is just 300 meters (a 4-minute walk) from the resort, and Discovery Shopping Mall is 450 meters (6-minute walk) away. Both malls feature international brands, restaurants, cinemas, and entertainment.
Is Bintang Bali Resort really on the beach?
Yes. The resort offers direct beachfront access to Kuta Beach, famous for its golden sand and sunsets. Beach towels and sun loungers are provided complimentary for in-house guests.
How do I get to Bintang Bali Resort from the airport?
Five common options:
Hotel airport transfer — book in advance via reservation@bintang-bali-hotel.com
Official airport taxi — fixed-rate counter inside arrivals, approx. IDR 150,000
Grab car — IDR 70,000–110,000 depending on time of day
Gojek — similar to Grab
Walking — not recommended with luggage; possible only for the adventurous (35–45 minutes via Tuban)
Check-in, Check-out & Stay Logistics
What time is check-in and check-out?
Standard check-in time is 14:00 (2:00 PM) and check-out is 12:00 (noon). Early check-in and late check-out are available subject to room availability and may incur a fee.
Can I store my luggage if I arrive early or leave late?
Yes. Complimentary luggage storage is available at the front desk before check-in and after check-out. Guests arriving early are welcome to use the pool, beach, and lobby facilities.
What documents do I need for check-in?
A valid government-issued photo ID (passport for international guests, KTP/SIM for Indonesian guests) and a credit card or cash deposit for incidentals.
Is Wi-Fi free?
Yes, complimentary high-speed Wi-Fi is available throughout the resort, including all rooms, pool, lobby, and restaurants.
Is parking free at Bintang Bali Resort?
Yes. Complimentary secure parking is available for all in-house guests. Valet service can be arranged on request.
Rooms & Pricing
What types of rooms does Bintang Bali Resort offer?
We offer 402 rooms across five categories:
| Room Type | Size | Bed Configuration | Sleeps |
| Deluxe Room | 36 m² | King or twin | 1–2 |
| Deluxe Suite | 102 m² | 1 king + separate living | 1–3 |
| Family Room | 42 m² | King + 2 singles (2 floors) | 2–4 |
| Romantic Room | 36 m² | King or twin (four-poster) | 1–2 |
| Thematic Room | 200 m² | 2 bedrooms (4 beds) | 2–4 |
How much does it cost to stay at Bintang Bali Resort?
Rates start from IDR 1,200,000 per night for a Deluxe Room and go up to IDR 9,500,000+ for long-stay packages. The best available rates are always on our official website via book direct.
Is breakfast included in the room rate?
Breakfast inclusion depends on the rate plan. Most direct booking rates include daily breakfast for 2 adults. Room-only rates are also available at a lower price. Children under 6 dine complimentary when accompanied by an adult.
Are there family-friendly room options?
Yes. Our Family Room is a two-floor suite with a king bedroom and a separate twin bedroom — perfect for families of 4. The Thematic Room (200 m²) is even larger, with 2 bedrooms, full kitchen, and sea view.
Are connecting rooms available?
Connecting Deluxe Rooms are available on request, subject to availability at check-in. Please mention this in your booking notes.
Facilities & Activities
Does Bintang Bali Resort have a kids club?
Yes. Panda Kids Club features a large indoor playground and Interactive Game Floor designed for children of all ages. Kids club access is included for in-house guests.
What facilities are available for guests?
- Beachfront swimming pool (open 07:00–18:00)
- Theta Spa with traditional Balinese treatments
- Health Club / fitness center
- Panda Kids Club
- Tropical gardens
- Multiple restaurants and bars
- Bintang Ballroom (340 m²) for events
- Beach access and beach service
Does Bintang Bali Resort have a spa?
Yes. Theta Spa offers traditional Balinese massages, body scrubs, and facials. Treatments can be booked at the spa reception or via the concierge.
Is the pool open to non-staying guests?
Pool access is reserved for in-house guests and day-pass holders. Day-pass packages may be available — please contact reservation@bintang-bali-hotel.com to inquire.
What are the pool hours?
The main swimming pool is open 07:00–18:00 daily.
Dining
What restaurants are available at Bintang Bali Resort?
We feature multiple dining venues serving Indonesian, Balinese, and international cuisine. Choose from poolside refreshments, sunset beachfront dining, or tropical garden settings. In-room dining is available 24 hours.
Is the food halal?
Many of our menu items are halal-friendly. For strict halal-certified meals, please inform reservations in advance — we can arrange dedicated halal preparation.
Can I request vegetarian, vegan, or gluten-free meals?
Yes. All our restaurants accommodate dietary restrictions including vegetarian, vegan, gluten-free, lactose-intolerant, and allergen-sensitive diets. Please mention your dietary needs at booking.
Events, Weddings & MICE
Can I host a wedding at Bintang Bali Resort?
Yes. Bintang Bali Resort offers beach, garden, and indoor wedding venues. Our 340 m² Bintang Ballroom accommodates up to 350 guests. Wedding packages are customizable, and our planners handle decor, catering, photography, and entertainment partnerships.
What is the capacity of the Bintang Ballroom?
340 m² with a 4.2-meter ceiling, accommodating:
- Theatre style: up to 350 guests
- Classroom style: up to 180 guests
- U-Shape: up to 80 guests
- Banquet rounds: up to 250 guests
Do you host corporate events and conferences?
Yes. We are MICE-ready with full audiovisual equipment, professional event planners, on-site catering, and breakout rooms. Contact us for a custom proposal.
Policies
Is Bintang Bali Resort pet-friendly?
We do not currently accommodate pets on property, with the exception of certified service animals with proper documentation. Our concierge can recommend pet-sitting options nearby.
What is the cancellation policy?
Cancellation policies vary by rate plan. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates are charged in full at booking. Please review the specific terms before confirming your reservation.
Is smoking allowed?
Smoking is not permitted in guest rooms, restaurants, or enclosed common areas. Designated outdoor smoking areas are available.
Are there accessibility features for guests with disabilities?
Yes. We offer accessible rooms with wheelchair-friendly bathrooms on request, ramps to main facilities, and dedicated parking. Please inform us at booking so we can prepare accordingly.
What languages do staff speak?
Our front-of-house team is fluent in English and Indonesian. Translation support for other languages can be arranged on request.
Booking & Payment
What is the best way to book Bintang Bali Resort?
Booking directly through our official website guarantees the best available rate, exclusive benefits, and flexible cancellation. You can also reach us via:
- WhatsApp: +62 819 3600 9461
- Email: reservation@bintang-bali-hotel.com
- Phone: +62 361 753292
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX, JCB), debit cards, cash (IDR, USD, EUR, AUD, SGD), QRIS, and bank transfer.
Do you offer long-stay discounts?
Yes. We have Long Stay Offers for minimum 6-night and 8-night stays at progressively discounted rates. See our Offers page for current packages.
Still Have Questions?
Reach our reservations team by WhatsApp, email, or phone — we typically respond within 30 minutes during business hours and within 4 hours overnight.